Companies searching for the formula which will give them the competitive edge need look no further than the example set by Planet Honda. There is a member of your team who I found to be outstanding.
After being in an accident in my new Honda, Paul Ferreira of your body shop evaluated the damage, expedited the paperwork, ordered the replacement parts and estimated a two-day turnaround for repairs. On the scheduled morning at 5:30am I delivered my car with a note requesting that, if possible, the work be completed in a single day. I then ran across Route 22 to get the first bus on its last stop to New York City, where I work.
Late that afternoon, Paul called my office to advise the car was ready. Paul's genuine concern with customer satisfaction was a tremendous benefit that made my life that much easier. My car looked magnificent!
I sincerely doubt that any other dealership can match Planet Honda's ability to offer the depth of experience of your extraordinary team of experts and support staff or your level of service in customer relations. High standards of excellence go a long way to customer retention and loyalty. Be assured that I will remain one of Planet Honda's loyal customer family!
Evanne G
New York City, NY
